Refund Policy

Simple, transparent, and fair refund terms.

Last Updated: July 2026

At Clinical Audit AI, we want every customer to feel confident when using our platform. If you are not satisfied with your purchase, we offer a straightforward refund policy in accordance with applicable consumer protection standards and our payment provider's requirements.

14-Day Money-Back Guarantee

If you are unsatisfied with your purchase for any reason, you may request a full refund within 14 days from the date of purchase. There are no unnecessary forms or complicated conditions.

How to Request a Refund

To request a refund:

  • • Contact us through our Contact Page.
  • • Include your transaction ID or the email address used during purchase.
  • • Once approved, refunds will be issued to the original payment method through Paddle.

Payment Processing

Clinical Audit AI uses Paddle as its Merchant of Record. Refunds are processed securely through Paddle and typically appear on your original payment method depending on your bank or payment provider's processing times.

Our Commitment

Clinical Audit AI is operated by Kingsley Health AI. We believe in transparent pricing, fair refund practices, and providing a trustworthy experience for clinicians, researchers, hospitals, CROs, and quality assurance teams.